Contact · Shanghai office

A real person, in Shanghai

Every message lands with a named planner in our Shanghai office, not a ticket queue, and is answered within 12 hours, seven days a week. Travellers already on a trip with us have their guide's and duty manager's direct numbers in their travel pack.

We reply from a named planner's address, never a no-reply.

Thanks, there. We've got it.

Expect a reply within 12 hours, Shanghai time. If it concerns a trip that is already under way, your guide and the duty manager have been copied in.